stonewater customer promise. California Insurance License #0G51436. Customer APP ID: stonewater. Feedback. . Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Find out more about the latest news here: https://lnkd.in/ek6N2N2d, Today, our Head of Customer Insight, Dean Ballard, alongside, Katie Teasdale, Assistant Director Customer Experience will be sharing how we are preparing for the launch of the new Tenant Satisfaction Measures at the #hqnevents TSM what you should be doing now virtual session. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Stonewaters goal is not to work with general agents or quote mills. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. (Usernames and Passwords are Case-Sensitive). 68% of employees think that Stonewater has a positive business outlook. 610 0 obj <>stream Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. (727) 582-3100. www.pcclb.com. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 stonewater customer promise . Congratulations to them both.. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at [email protected]. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. This button displays the currently selected search type. How ready are you? You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Keeping customers safe and delivering quality services to you really matters to us. This is based on 49 anonymously submitted reviews on Glassdoor. Largo FL 33777. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Excellent customer support. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. All answers shown come directly from Stonewater Reviews and are not edited or altered. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. All content is posted anonymously by employees working at Stonewater. Development Manager This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . You can find it here. Copyright Stonewater. David Lockerman, Customer Experience Director. Project Officer Over the last three months weve carried out a whopping. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. A free inside look at company reviews and salaries posted anonymously by employees. 2 Stonewater reviews. Christian Lauterbach - Sicherheit im Betrieb. LEARN MORE Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Read 1 more review about Stonewater. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. Listing for: CV-Library. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. ;R?q:40? Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Interviewers were very welcoming and made me feel at ease. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. If you are a registered user, please log in. Use this form to report any non-emergency repairs or defects. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. 8th March 13:30 Whilst Im proud of what weve already been able to achieve in customer experience, we have no intention of standing still. stonewater customer promise. How can we deliver good, quality, and affordable homes to the people wh . Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Twitter - @StonewaterUk. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. As we break into a new decade, what exactly are the big issues in social housing today? We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. stonewater customer promise. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. please contact your property management office. If you are a tenant and have not yet registered, To get a job at Stonewater, browse currently open positions and apply for a job near you. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. Put simply, if you want to make a positive difference, working in housing is for you! Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd The CCP will then meet and make their recommendations within 5 days of their meeting. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. %PDF-1.5 % Customer Service Advisor Or you can send us a message on our website. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . stonewater customer promise . Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. endstream endobj startxref We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; We think we could be the perfect match for you too but which way will you swipe? Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. This is based on anonymous employee reviews submitted on Glassdoor. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Call your management office directly or the local authorities at 911. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Pan Sussex priority alignment with Brighton and Hove Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Feedback. Customer Experience Advisor. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC The process took 2 weeks. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . Customer Promise The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Survivors experience of the housing pathway %%EOF We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. Customer Service Rep, Remote Customer Service. Customer enquiries. Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. California Insurance License #0G51436. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. The Customer Complaint Panel who are they and what do they do? Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. These agencies . Isgho Votre ducation notre priorit . Bournemouth - England - UK , BH2 6ED. Scheme Co-ordinator We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. This is the Stonewater company profile. We aim to respond to all email queries within two working days. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. We may not get better overnight but we promise well keep using your feedback to get better. I want to celebrate all the great work our teams do. Your name * Your email address * Confirm email * We manage around 32,500 homes in England for over 70,000 customers . 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. Our customer commitments are the service standards weve set with you. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. You can update your choices at any time in your settings. Use this form to let us know about incidents of anti-social behaviour. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh [email protected] Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Watch this space. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Our customer commitments are the service standards weve set with you. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. 590 0 obj <> endobj Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Stonewater customer community group on Facebook. You can see our performance for the last quarter, as well as the previous reports on our website. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. You can register for MyHome, and MyRewards at myhome.stonewater.org. You're family. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Right to Buy for housing association tenants https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Deputy to the Executive Director - Customer Experience, acting as designate to support the business, A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. If it matters to our customers it matters to us." minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach Today is all about celebrating and recognising great customer service and the people who deliver it. hlRmk0+}K`,j"c[IvNsztiDc@h https://lnkd.in/eskQbV8D Online/Remote - Candidates ideally in. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us [email protected]. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. If you would like to send us feedback please visit We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Government contracts account for 3.7 million employees in the United States. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. For all general enquries, including queries about your agreement, paying your rent etc. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof We value the importance of what EDI brings to our organisation, our colleagues and customers. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream When expanded it provides a list of search options that will switch the search inputs to match the current selection. Were a big organisation with colleagues spread throughout the country, so we need good systems in place to make sure customer contacts dont slip through the net. Stonewater is a leading social housing provider. If you are reporting an emergency, please do not utilize this means of communication. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Perpetrator accommodation removing the cause of harm Stonewaters goal is to partner with TPAs to build blocks of business with close partners. They handled all the details with the insurance company. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. california hotel laws; fort hood levy brief link; cassie laundrie update. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. Isgho Votre ducation notre priorit . Stonewater Financial Integrity. This form will not work unless you enable cookies. Whether they need emotional, physical or financial support or advice it's always free. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance.

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