Thanks for your feedback. They pick and choose who is significant to you when they pass away. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. New management pushing all good long lasting staff out. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} "560799075470977588", Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Simple! Stay sure have been helpful so far. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. Thank you. Have a fantastic holiday. } Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. Do you agree with Staysure Travel Insurance's 4-star rating? if(document.createEvent && document.addEventListener) { Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Wednesday 28 December: 8:30am 8pm You may change your settings at any time or accept the default settings. Have a fantastic holiday. Clear All. _W.storeCurrency = "GBP"; It's quick, easy and totally free. Unhappy with your Staysure experience? policy. They take your money easily but getting help when you need it is a different story. Consumer guides, newsletters, surveys and more! Thursday 29 December: 8:30am 8pm I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Thank you for posting your feedback and for recognising we have fantastic people in the business. Free interview details posted anonymously by Staysure interview candidates. You can be certain that youre talking to the right person at the right time. My dad died whilst abroad, he was insured with stay sure. All rights reserved. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. Find out how we combat fake reviews. right: 0 !important; Because of this we were able to answer medical questions with out being flustered and accepted the quote. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Absolute despicable bunch of cowboys. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Best and worst companies at resolving issues. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Not everything they do makes sense. 2023 Resolver Consumer Online Limited. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. I got an online quote and with no warning it increased in 1 minute by about 40. Handful of friends made at Staysure. Sometimes the Customers are not vey nice. your insurance policy. It was my aunty and they told me its not compassionate. } Send your complaints and reviews - and we'll publish the best, and worst! '', @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} achieve performance targets across their product portfolio. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Have a fantastic holiday. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure is a trading name of TICORP Limited. Know your worth dont let money make you settle in a job who doesnt care about you. In the 4 years I was there I hit some sort of bonus each month. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Have a fantastic holiday. If you have not received them in the next few hours, please can you send a message to [email protected] or give us a call on +34952010024 and we will be happy to help. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. left: 0 !important; Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. This place has lost all hope. Filter. I will only use them in the future. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Have a fantastic holiday. and make your voice heard. Do you agree with Staysure Travel Insurance's 4-star rating? But I am still waiting for the activation email. We are remunerated by commission for the arrangement, service and renewal of Team leader will tell you they will call customer back 3 working days later. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. .wsite-product .wsite-product-price a {} Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Was put on a call back BUT this never happened. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Based on 1 salaries posted anonymously by Staysure Remote Customer Service Representative employees in Skelmersdale, England. } {"navigation\/item":"